PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING ANY PAGE OF THE DATAFOX SERVICES
WEBSITE (THIS “SITE”) OR USING ANY DATAFOX SERVICE (COLLECTIVELY, THE
“SERVICE”), YOU (“CLIENT”) AGREE TO BE BOUND BY THESE TERMS OF
SERVICE AND ALL OTHER TERMS INCORPORATED BY REFERENCE.
LAST UPDATED: May 29, 2019
- DATAFOX SERVICE
- Subject to these Terms of Service, Oracle will provide to Client the Service as
described in the Client’s order (“Order”). These Terms of Service
govern any free trial period as well as the paid term of any Order. Only Client
and Authorized Users (as defined below) may use the Service. Client shall
designate as “Authorized Users” Client’s employees, consultants,
contractors and subcontractors needing to access and use the Service for Client’s
internal business purposes, up to the number of Authorized Users specified in
Client’s Order (if such number is specified). Client and each of its Authorized
Users are subject to these Terms of Service. Client is responsible for the
compliance with these Terms of Service by its Authorized Users, and Client is
responsible for any breach of these Terms of Service by its Authorized Users or
any other Client personnel. Where the context requires, requirements and
prohibitions in these Terms of Service shall apply to both Client and Authorized
Users, even if expressed as a Client requirement or prohibition.
relating to what information and data we collect and how we use such data. Except
for information necessary for the creation of Authorized User accounts, Client will
not provide any personally identifiable or personal information (as defined by
applicable law) to Oracle under this Agreement and will promptly notify Oracle
if Client discovers it has done so. Any personal information provided for the
which is incorporated into these Terms of Service by reference.
- Oracle will use commercially reasonable efforts to make this Site and the Service
available to Client. Client acknowledges and agrees that such availability is
subject to: (a) planned maintenance downtime, and (b) any unavailability caused
by urgent maintenance or circumstances beyond Oracle’s control. Oracle will use
commercially reasonable efforts to provide Client support.
- Client acknowledges and agrees that Oracle uses third party vendors and hosting
partners to provide the necessary hardware, software, networking, storage, and
related technology required to run the Service, and that the technical processing
and transmission of the Service involve encrypted transmissions.
- Oracle reserves the right at any time to modify, augment, enhance or discontinue,
temporarily or permanently, the Service (or any part thereof) (each, a
“Service Change”), provided that in each instance Oracle is making
such Service Change for its customers generally. Use of any new Service features,
tools and resources are subject to these Terms of Service. Should Oracle discontinue
or materially degrade any material feature of the Service, Oracle will promptly
provide notice to Client and (a) Oracle will provide Client with an appropriate
price adjustment, or (b) Client may terminate this Agreement by giving written
notice to Oracle and paying any Service fees due (prorated through the date of
termination) and Oracle will provide a prorated refund of any prepaid Service fees.
- Oracle reserves the right to change or modify these Terms of Service from time to
time. If such change or modification materially reduces Client’s rights, Client may
terminate this Agreement by giving written notice to Oracle and paying any Service
fees due (prorated through the date of termination), and Oracle will provide a
prorated refund of any prepaid Service fees. Any change or modification will be
effective upon posting on this Site. Client shall regularly review these Terms
of Service to ensure compliance with the most recent terms. Client’s continued
use of the Service following the posting of any change or modification of the
Terms of Service will constitute Client’s acceptance of such change or modification.
If Client does not agree to the amended Terms of Service, Client must stop
accessing and using the Service immediately.
- Oracle represents and warrants that Oracle has acquired from its partners all
necessary rights to include in the Service the DataFox Content provided by such
partners. Oracle will provide the Service in accordance with all applicable laws,
rules and regulations.
- CLIENT AND AUTHORIZED USER RESPONSIBILITIES
- Authorized Users must be human beings (persons). Authorized Users must provide their
correct legal full name, a valid email address, and any other information requested
in order to complete the registration process.
- Each Authorized User account may only be used by one person. If Oracle determines
that account sharing has occurred, Oracle reserves the right to charge Client for
each individual using the Authorized User account. If account sharing continues
after Oracle gives Client written notice of account sharing with regard to one or
more specified Authorized User accounts, Oracle may terminate Client’s access to
the Service under the terms of Section 9(b) below.
- Client and Authorized Users are responsible for maintaining the security of Client’s
account and password. Oracle is not liable for any loss or damage resulting from
Client’s or Authorized User’s failure to protect Client’s account or comply with
Client’s or Authorized Users’ obligations under these Terms of Service.
- Client may use the Services for a 30-day trial period by registering for a trial
account on the Site. Repeat trial account signups are not allowed. Oracle reserves
the right to cancel any trial accounts at any time, with or without cause. Services
provided during a trial period are provided “as is” and without warranty, and Oracle
does not provide support for such Services.
- Subject to Client’s compliance with these Terms of Service, Oracle grants Client
(i) a limited, non-assignable (except as provided in these Terms of Service),
revocable right to access and use the Service for Client’s internal business use
only, and (ii) a limited, non-exclusive, revocable, non-sublicensable license to
download, print and use DataFox Content for internal business use only.
“DataFox Content” is part of the Service and means data records of
companies, the format and presentation of such data, and any other text, charts,
graphics, commentary, derived insights and other information created and made
available to Client by Oracle as part of the Service.
- Client and Authorized Users are not permitted to: (i) reproduce, duplicate, copy,
sell, resell, lease or distribute the Service, including DataFox Content, in whole
or in part, to or on behalf of any third party; (ii) publicly perform or display
the Service, including DataFox Content, in whole or in part; (iii) modify or make
any derivative uses of the Service, including DataFox Content, in whole or in part;
(iv) use any manual or automated data mining, scraping, crawling, spiders, robots or
similar data gathering or extraction methods on any webpage, screen or other content
contained in, generated by or relating to the Service; (v) introduce or transmit any
worms, viruses, malware or any code of a destructive nature onto or via the Service;
(vi) download (other than the page caching) any portion of the Service or DataFox
Content, except as expressly permitted by these Terms of Service or the
functionality of the Service; (vii) use the Service, including DataFox Content,
except as expressly permitted by these Terms of Service; (viii) access or use the
Service for monitoring the Service’s availability, performance or functionality,
or for any other benchmarking or competitive purposes; or (ix) conduct any activity
using the Service, including DataFox Content, that is in violation of any applicable
laws and regulations, including, without limitation, all national, state, local and
other laws and regulations (collectively, “Client Prohibitions”). Uses
expressly permitted by these Terms of Service include but are not limited to
downloading into spreadsheets for internal business analytical uses, and uploading
into Client’s CRM system for internal business purposes.
- Unless explicitly stated herein, nothing in these Terms of Service will be construed
as conferring any license to intellectual property rights, whether by estoppel,
implication or otherwise.
- Client shall indemnify, defend and hold Oracle and its employees, managers,
officers, and agents (collectively, the “Indemnitees”) harmless from
and against any claim, demand, suit or proceeding made or brought against an
Indemnitee by a third party (i) arising out of Client’s or Authorized Users’ use of
the Service, including DataFox Content, in violation of these Terms of Service or
of applicable laws, rules, or regulations, or (ii) alleging that any Client Content,
Client Contributions, or Client’s or Authorized Users’ unauthorized use of the
Service infringes or misappropriates the intellectual property rights, or violates
the privacy or other rights, of a third party. Client shall indemnify the
Indemnitees from and against any related damages, losses, liabilities, expenses,
attorney fees and costs.
- Client’s Order may limit the number of company profile synchronizations (aka lead
exports) per month to Client’s CRM or the number of results views in list form.
Client does not have the right to carry forward, or obtain credit for, or provide
to others, any unused lead exports or result views in any month. If Client requires
access to more data than allowed under Client’s Order, Client may contact Oracle to
order additional Services. In no event shall Client or an Authorized User provide
any leads or information (or any information in or extracted from or derived from
any leads) to any third party (other than Client’s CRM system), even if Client or
Authorized User has exported and stored such leads or information in or to another
- THIRD PARTY CONTENT AND APPS
- Client understands that the Service gathers, organizes and derives insights on
companies based on available information and data provided by third parties or
contributed by clients (together, “Third Party Content”). Oracle does
not pre-screen Third Party Content that may be presented or available through the
Service. Oracle has the right in its sole discretion to limit, restrict or remove
any Third Party Content from the Service. Oracle makes no claim or representation
regarding, and accepts no responsibility for, the quality, content, nature or
reliability of any Third Party Content. Oracle does not represent or warrant the
accuracy of any Third Party Content, undertakes no responsibility to update or
review any Third Party Content, and makes no guarantee as to the accuracy,
timeliness or completeness of any Third Party Content. Providing Third Party Content
or attribution to the source of any Third Party Content does not imply affiliation,
endorsement or adoption by Oracle of the Third Party Content or Third Party Content
provider. In the event that a Third Party Content provider requires Oracle to remove
or discontinue use of any Third Party Content, Oracle may in turn direct Client to
cease using such Third Party Content and expunge it from Client’s platforms. Client
agrees to comply promptly with any such direction. Third parties from whom DataFox
licenses (or acquires via subscription) Third Party Content (including but not
limited to Zoom Information Inc.) shall be third party beneficiaries to, and have
the right to enforce the provisions of, these Terms of Service as it relates to
their Third Party Content.
- Third party applications or services (“Third Party Apps”) may be
available through the Service. Oracle does not warrant, and is not responsible for
the legality, quality, accuracy, integrity, fitness, reliability, or availability of
any Third Party Apps that Client may connect to through or with the Service, or any
descriptions or promises related to such Third Party Apps. Client’s agreement to use
such Third Party Apps will be solely between Client and such Third Party App
- If Client installs or enables Third Party Apps for use with the Service, or accesses
the Service from the Third Party Apps, Client acknowledges and agrees that: (i)
Oracle may allow such Third Party Apps providers to access Client’s data for
provisioning or interoperation of the Third Party Apps with the Service; (ii)
Client is solely responsible for ensuring that it has obtained all necessary rights,
licenses and authorizations from the Third Party App provider; and (iii) Oracle will
not be responsible for any disclosure, modification or deletion of Client’s data by
a Third Party App provider. If Client obtains any custom data via Third Party Apps
through the Service, Client is responsible for obtaining all necessary rights,
licenses and authorizations to use such custom data, and to authorize Oracle to host,
transmit and display such custom data. If Client does not want to permit the
exchange of Client’s data or account information with Third Party Apps, Client
should not enable or should disable such Third Party Apps for use with the Service.
- The Service may provide links to third-party websites
(“Third Party Sites”) where Client may obtain Third Party Content.
Oracle makes no claim or representation regarding, and accepts no responsibility
for, the quality, content, nature or reliability of any Third Party Sites, or Third
Party Sites linking to the Service. Such Third Party Sites are not under the control
of Oracle and Oracle is not responsible for any Third Party Site, any content, links
or services on such Third Party Site, or any review, changes or updates to a Third
Party Site. Oracle provides links to Third Party Sites to Client only as a
convenience, and the inclusion of any link does not imply affiliation, endorsement
or adoption by Oracle of any Third Party Site. When Client leaves this Site, Client
understands and agrees that the terms and policies of the provider of the Third
Party Site, not those of Oracle, will govern Client’s use of the Third Party Site.
- Oracle may run advertisements and promotions from third parties on the Service or
may otherwise provide information about or links to third-party products or
services. Client’s dealings or correspondence with, or participation in promotions
of, such third parties, and any terms, conditions, warranties or representations
associated with such dealings or promotions, are solely between Client and such
third party. Oracle is not responsible or liable for any loss or damage of any sort
incurred by Client as the result of any Client’s dealings with or reliance on any
such third party advertising, promotions or information.
- INTELLECTUAL PROPERTY
- The Service and DataFox Content, including, without limitation, any and all logos,
designs, text, graphics, pictures, information, data, software, algorithms, sound
files, other files, any selection and arrangement of any of the foregoing and
anything else provided by the Service are the property of Oracle or its licensors
and are protected by U.S. and international intellectual property laws. The
copyrights of the look and feel of the Service and DataFox Content are the sole and
exclusive property of Oracle. Client may not duplicate, copy, distribute or reuse
any portion of the HTML/CSS or visual design elements of the Service or DataFox
Content without the prior written consent of Oracle. Third Party Content is the
property of its respective owners and licensors.
- The DataFox and Oracle names, logos and slogans are trademarks of Oracle. Without
the prior written permission from Oracle, Client may not: (i) copy, imitate or use,
in whole or in part, any Oracle mark; or (ii) use any metatags or any other “hidden
text” utilizing “DataFox”, “Oracle” or any other name, trademark or product or
service name of Oracle. The look and feel of the Service, including all page
headers, custom graphics, button icons and scripts, is the service mark, trademark
and/or trade dress of Oracle and may not be copied, imitated or used, in whole or in
part, without Oracle’s prior written permission. Client may not remove, alter or
obscure any copyright, trademark, service mark or other proprietary rights notices
incorporated in or accompanying the Service. All other trademarks, product names and
company names or logos mentioned by or appearing in the Service are the property of
their respective owners. Reference in the Service to any third party products,
services, processes or other information, by trade name, trademark, manufacturer,
supplier or otherwise, does not constitute or imply endorsement, sponsorship or
recommendation thereof by Oracle.
- Client retains all proprietary rights to (i) Client’s data that may be input by
Client, or otherwise provided to Oracle, while using the Service, (ii) Client
materials created by Client or for Client by a third party using information
provided by the Service, and (iii) content from Client’s CRM system provided to
Oracle (collectively, “Client Content”). Client hereby grants Oracle a
non-exclusive, worldwide, royalty-free license to use Client Content in providing
the Service to Client. Client Content does not include Client Contributions.
- “Client Contributions” shall mean corrections, updates, improvements,
feedback, additions or other changes to the Service that Client may provide, at its
discretion, to Oracle. Client hereby grants Oracle a non-exclusive, worldwide,
perpetual, irrevocable, royalty-free license to use, copy, distribute, display,
modify and make derivative works from (i) such Client Contributions and (ii) contact
information and firmographic data included in Client Content (excluding
- In accordance with the United States Digital Millennium Copyright Act, if Client or
anyone else (“Notice Giver”) accessing or using the Service believes
that any material on the Service violates Notice Giver’s intellectual property
rights, Notice Giver should promptly send to Oracle America, Inc., 500 Oracle
Parkway, Redwood Shores, CA 94065, Attention: General Counsel, Legal Department a
written notice containing the following information: (i) a physical or electronic
signature of the copyright owner or a person authorized to act on their behalf;
(ii) identification of the copyrighted work claimed to have been infringed;
(iii) identification of the material that is claimed to be infringing or to be the
subject of infringing activity and that is to be removed or access to which is to
be disabled, and information reasonably sufficient to permit Oracle to locate the
material; (iv) the Notice Giver’s contact information, including address, telephone
number, and an email address; (v) a statement that the Notice Giver has a good faith
belief that use of the material in the manner complained of is not authorized by the
copyright owner, its agent, or the law; and (vi) a statement that the information in
the notification is accurate, and, under penalty of perjury, that Notice Giver is
authorized to act on behalf of the copyright owner.
- “Confidential Information” means information disclosed by a party
(“Discloser”) to the other party (“Recipient”) that is
marked “Confidential,” or that is confirmed in writing to be confidential within
10 days of oral disclosure, or that should reasonably be understood to be
confidential. Oracle’s Confidential Information includes the Service, DataFox
Content and any business, product and service information not publicly known.
Client Confidential Information includes Client Content and the platform login
information about any Authorized User (e.g., username), but excludes Client
Contributions. Confidential Information does not include any information that:
(i) is or becomes publicly known through no fault of the Recipient; (ii) was known
to the Recipient prior to disclosure by Discloser without violation of any
confidentiality obligation to Discloser; (iii) is received by Recipient from a
third party with no duty of confidentiality; or (iv) is independently developed
- Recipient will use the same degree of care to protect Discloser’s Confidential
Information that it uses to protect its own confidential information, but no less
than reasonable care. Unless authorized by Discloser, Recipient shall only use
Confidential Information as needed to perform or exercise its rights under these
Terms of Service, and shall not disclose any Confidential Information to any third
party except to Recipient’s personnel and subcontractors requiring the Confidential
Information to perform or exercise Recipient’s rights under this Agreement and who
are bound by written confidentiality obligations with respect to the Confidential
Information which are at least as restrictive as these Terms of Service. Recipient
may disclose Confidential Information if compelled by law and directed to do so by
a court of competent jurisdiction, but will promptly give Discloser notice of such
compelled disclosure as permitted by law.
- Fees are payable to Oracle within 30 days from the invoice date. Client will not be
charged for a 30-day trial period for the Service starting from the date of the
creation of Client’s trial account. Charges will begin to accrue on the day after
the 30-day trial period ends. Client payments shall be non-refundable, except as
provided in these Terms of Service or Client’s Order.
- Unless otherwise stated, Oracle’s fees do not include any taxes, levies, duties or
similar governmental assessments of any nature, including but not limited to
value-added, sales, use or withholding taxes, assessable by any local, state,
provincial, federal or foreign jurisdiction (collectively, “Taxes”).
Client is responsible for paying all Taxes associated with Service purchases.
If Oracle has the obligation to pay or collect Taxes for which Client is
responsible, the appropriate amount shall be invoiced to and paid by Client,
unless Client provides Oracle with a valid tax exemption certificate authorized by
the appropriate taxing authority.
- REPRESENTATIONS AND WARRANTY DISCLAIMERS
- Each party represents that it has the legal authority to enter into this Agreement
and to abide by these Terms of Service.
- EXCEPT AS PROVIDED IN THESE TERMS OF SERVICE, CLIENT’S USE OF THE SERVICE
IS AT CLIENT’S SOLE RISK AND THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS
AVAILABLE” BASIS. Except as provided in these Terms of Service, Oracle does
not represent or warrant that: (i) the Service will meet Client’s specific
requirements; (ii) the Service will be uninterrupted, timely, secure, or error-free;
(iii) the results that may be obtained from the use of the Service will be accurate,
timely or reliable; (iv) the quality of any products, services, information, or
other material purchased or obtained by Client through the Service will meet Client
expectations; or (v) any errors in the Service will be corrected. In particular,
Oracle makes no representations or warranties of any kind with respect to any Third
Party Content, Third Party Apps or Third Party Sites.
- EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTY OF ANY KIND,
WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. EACH PARTY SPECIFICALLY DISCLAIMS
ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE EXTENT PERMITTED BY APPLICABLE
- LIMITATION OF LIABILITY
- ORACLE’S TOTAL CUMULATIVE LIABILITY TO CLIENT FROM ALL CAUSES OF ACTION AND UNDER
ALL THEORIES OF LIABILITY WILL BE LIMITED TO AND WILL NOT EXCEED AN AMOUNT EQUAL TO
THE FEES PAID TO ORACLE BY CLIENT UNDER THIS AGREEMENT IN THE 12-MONTH PERIOD PRIOR
TO THE EVENT GIVING RISE TO THE CLAIM.
- EACH PARTY EXPRESSLY ACKNOWLEDGES AND AGREES THAT NEITHER PARTY WILL BE LIABLE FOR
ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES,
INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR
OTHER INTANGIBLE LOSSES, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
- The parties expressly acknowledge and agree that Oracle has set its fees and entered
into the Agreement to provide the Service in reliance upon the limitations of
liability specified herein, which allocate the risk between Client and Oracle and
form a basis of the bargain between the parties.
- TERM AND TERMINATION
- Unless either party provides the other party with written notice of termination at
least sixty (60) days prior to the Service end date specified in the Order
(the “End Date”), the Service term will renew automatically and Client
will be charged accordingly. Oracle reserves the right to modify the applicable
charges and fees for the renewal term by giving Client written notice at least sixty
(60) days prior to the Service End Date, in which case the Service term will renew
automatically and Client will be charged accordingly unless Client provides Oracle
with written notice by the later of (i) thirty (30) days from receipt of the Oracle
notice or (ii) sixty (60) days prior to the Service End Date.
- Either party has the right to terminate the use of the Service, and the license
rights provided hereunder if the other party breaches any provision of these Terms
of Service, and the breaching party fails to cure the breach within thirty (30)
days after receiving written notice of the breach.
- Oracle, in its sole discretion, has the right to suspend or terminate Client’s
Service and refuse any and all current or future use of the Service, if it
reasonably determines that Client’s (or its Authorized Users) actions, constitute
a misuse of the Service, are causing harm to the Service or may cause material legal
liability to Oracle, its licensors or other customers. In the event of such a
suspension or termination, Client will be entitled to a refund of fees paid,
pro-rated for the remainder of any Service term.
- Upon the Service End Date or any earlier termination of Client’s Service, Client
will promptly (i) cease using the Service; and (ii) cease using and will expunge any
DataFox Content on Client’s platform obtained from the Service as may be required by
- The rights and obligations of the parties contained in Sections 2(h), 3(e), 4, 5, 7,
8, 9(d) and 10 will survive the termination of these Terms of Service or termination
of Client’s use of the Service.
- Client may not assign its rights and obligations under these Terms of Service, in
whole or in part, by operation of law or otherwise, without Oracle’s express prior
written consent (which consent shall not be unreasonably withheld, Any attempt to
assign this Agreement, without such consent, will be null and of no effect. Subject
to the foregoing, this Agreement will bind and inure to the benefit of each party's
successors and permitted assigns. Oracle may assign this Agreement without
- Upon forty-five (45) days written notice and no more than once every twelve (12)
months, Oracle may audit Client’s compliance with these Terms of Service and
Client’s Order(s). Client agrees to cooperate with such audit and to provide
reasonable assistance and access to information. Any such audit shall not
unreasonably interfere with Client’s normal business operations.
- These Terms of Service will be governed by and construed in accordance with the laws
of the State of California excluding conflict of laws principles. The parties
expressly agree that the United Nations Convention on Contracts for the
International Sale of Goods will not apply. Any legal action or proceeding arising
under this Agreement will be brought exclusively in the federal or state courts
located in the Northern District of California and the parties hereby irrevocably
consent to personal jurisdiction and venue therein.
- Except as expressly set forth in these Terms of Service, the exercise by either
party of any of its remedies hereunder will be without prejudice to its other
remedies under these Terms of Service or otherwise. The failure by either party to
enforce any provision of these Terms of Service will not constitute a waiver of
future enforcement of that or any other provision.
- If for any reason a court of competent jurisdiction finds any provision of these
Terms of Service invalid or unenforceable, that provision will be enforced to the
maximum extent permissible and the other provisions will remain in full force and
- All notices required or permitted under these Terms of Service will be in writing
and delivered by courier or overnight delivery services, by electronic mail, or by
certified mail, and in each instance will be deemed given upon receipt. All
communications will be sent to the addresses on file related to Client’s account
or to such other address as may be specified by either party to the other. Either
party may change its address for notices under this Agreement by giving written
notice to the other party.
- Neither party will be responsible for any failure or delay in its performance under
these Terms of Service (except for any payment obligations) due to causes beyond its
reasonable control, including, but not limited to, labor disputes, strikes,
lockouts, shortages of or inability to obtain labor, energy, raw materials or
supplies, war, terrorism, riot, acts of God or governmental action.
- The parties under these Terms of Service are independent contractors and these
Terms of Service do not establish any relationship of partnership, joint venture,
employment, franchise, or agency between the parties. Neither party will have the
power to bind the other or incur obligations on the other’s behalf without the
other’s prior written consent.
- Client agrees to comply fully with all applicable export laws and regulations of
the United States (“Export Laws”) to ensure that neither the Service,
nor any direct product thereof are: (i) exported or re-exported by Client directly
or indirectly in violation of Export Laws; or (ii) used by Client for any purposes
prohibited by the Export Laws, including but not limited to nuclear, chemical,
or biological weapons proliferation.
- These Terms of Service, together with the Order and any other Oracle terms,
conditions and policies, constitute the complete and exclusive understanding and
agreement between the parties regarding its subject matter and supersedes all prior
or contemporaneous agreements or understandings, written or oral, relating to its
subject matter. The terms in any purchase order, procurement internet portal or
other non-Oracle document shall not apply to the Service ordered. Any waiver,
modification or amendment of any provision of these Terms of Service will be
effective only if in writing and signed by duly authorized representatives of both